1. What Information we collect?

"Personal Information" has generally includes any information that may be used to identify an individual. The personal information we collect from you is what reasonably necessary for registration. We may collect the following information but not limited to:

• Name;
• Residential or Business Address;
• Email Address;
• Post Code;
• Gender;
• Date Of Birth;
• Telephone Number;
• Proof Of Identity, such as your UID, PAN, Drivers License or Passport Number
• Photograph; and
• Academics Info (Class, School Name, City).

In addition to the information we collect when you register, we may ask you for personal information at other times, such as when you contact our support/care team. We also collect information about your use of Edufacile Learning website and any information that you submit to Edufacile Learning website, such as answers to questions or quizzes.
Furthermore, when you send e-mail, user surveys, or other communication to Edufacile Learning, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

2. Purpose Of Collecting Information

We collect your personal information for the primary purpose of being able to provide access/service and provide you with customized experience on our site. In addition we collect your personal information so that we can carry out the following actions:

• to provide you with access and services that you have requested from us;
• to communicate with you, including about services, competition results, special offers, and events which might interest you;
• to answer your questions and provide you with information or advice;
• to interact with you via social media and digital marketing;
• to create orders, transaction records, agreements for the sale of services, accounts, tax invoices or receipts;
• provide your personal information to third parties that assist us in providing services you have requested, such as 3rd party learning websites;
• carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the services to you;
• to consider and respond to complaints made by you; or
• to comply with laws or regulations or to comply with any directions given by regulators or authorities

3. Unsolicited Information

We will endeavor to only take information from you which is reasonably necessary for our website functions.
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our services or activities, we may de-identify or delete this information without notifying you to protect your privacy.

4. How we collect your personal information?

Normally we collect information from you directly, unless it is unreasonable or impracticable to do so. Collection of your personal information can occur through the following interactions:

• when you register with us by creating an account, or subscribe to our marketing programs;
• when you access and use our website or interact with us via social media or digital media;
• when you provide information to our team members;
• when you complete registrations, requests or applications for our services (by phone, in person or electronically);
• when you communicate with us directly (by email, telephone, direct mail or any other means); or
• when you interact with us during promotions, competitions or special events.

5. How we hold your personal information?

We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.
If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.

6. Security

We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorized access, modification or disclosure.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

7. Direct Marketing

We may send you direct marketing communications and information about services offered by us via the channels you have nominated. This may include, but is not limited to, email, SMS, or regular mail, social media and other digital channels.
If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile.
We do not provide your personal information to any other organizations for the purposes of direct marketing.

8. Correction of your personal information

You may access your personal information (where it is held online) by logging into our portal at www.edufacile.com website. You can view and update personal information.
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.

9. Complaints

If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalize.
We will respond to you by your preferred contact method if you have indicated one.

If you would like to contact us in relation to this Privacy Policy or your personal information please contact us at info@edufacile.com.